We don’t charge for standard PDF proofs. If you require an Epsom proof, via a digital press or a ‘WET’ proof (A proof that is ran through an actual printing press which requires ink, and plate/screen setup) this will be chargeable.

We can use a number of file formats. These include pdf, InDesign files (.indd), Illustrator files (.ai) and Photoshop files (.psd). We can also process Word and Excel files if need be. To make a file print ready make sure that all the fonts used have been embedded or outlined and that you have included 3mm bleed and crop marks on your pdf, these are settings that can be ticked when you save a pdf.

Click on this PDF for information on our artwork guidelines. ARTWORK GUIDELINES 2025

Artwork supplied as a packaged file, with links and fonts could be made print ready, providing any images are 300dpi.

We can not increase image resolution on poor quality photographs but can bleed to images and graphics. If you supply artwork and are not sure if it is print ready, we can proof check and convert colours ready for the press.

Yes. We can manipulate images, graphics and vectors with Adobe software. Text can be amended providing the correct fonts have been supplied.

Yes of course. We can take your concepts from the ‘ideas’ stage and take it through all stages from design, print, and fulfilment.

Our standard lead times are 7 – 10 working days from proof approval, however this is very much dependent on the item in question. If a product is a generic item and in stock, we aim to despatch within 24 hours. If your item is bespoke, the standard lead time would apply (subject to quantity, stock printed on etc). We can be flexible so always check with the support team if your item is required for a specific event.

In most instances we use DPD. The DPD network provide ‘One Hour Window’ notifications of delivery via email or text, so you can know within a specific hour when your delivery will be made. If this slot is not convenient you can also change the delivery or arrange to use one of their many Pick Up locations across the UK.

We also use a number of other courier service providers depending on your specific requirements, for example if your items need to be palletised or you need a same day delivery.

Our courier offers several timed deliveries throughout the morning; pre 10.30am and pre 12 noon. Timed services will incur an additional cost, so please ask your support team for further details.

We must be notified of discrepancies within 5 working days. Speak to a member of the team, giving details of your order and they will check with our courier or speak to our van driver.

Of course, just confirm this in writing with your team contact and they will advise our accounts department. Payment will likely be via pro-forma if we have not worked with them before.

First orders need to be paid via pro-forma, then subject to satisfactory credit checks, all payments need to be made within 30 days of invoice.

Please let us know as soon as you notice. If the artwork hasn't been sent to print we can make changes for you.

If the item is already being printed we can correct this for you and reprint, however there will be a charge to do this. The purpose of the proof is for you to check all aspects prior to going to print.

Our opening hours are 8.30am – 5.30pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email your request and our team will respond as soon as possible.

Of course, please contact a member of the team to discuss this in more detail. Some of our suppliers work 24 hour shifts, so we would need to check time slots to ensure a convenient time for your press pass.

This very much depends on the item of print you want. There are numerous options from uncoated stock to silk, gloss, matt papers, vinyls, PVC. Speak to your support team to discuss the options.

For all information on this please visit our sustainability page.

Our team will be happy to discuss in more detail if required.

Each supplier we use has to offer the highest standards in all aspects of their production techniques and to continually demonstrate this. We formally quality check each supplier before accepting them for production. We also have an ongoing job by job evaluation and non-conformance process to ensure the quality and standards are maintained.

A-sizes are used to define finished paper sizes in commercial printing. The height/width ratio remains constant at 1:1.41 for all sizes. This means you get the A1 size by folding an A0 paper in two along its shortest side. Then fold the A1 size in two to get an A2 size paper, and so on..

For further information on VAT for printed items, please click here

Our Web-To-Print service is an online portal containing approved artwork templates with pre-agreed prices and quantities. A blend of print-on-demand items and stock call off items is also an option.

We offer branded stationery items which include letterhead and business cards, marketing collateral such as leaflets and brochures, advertising items such as posters, banners and signage in many formats, and promo items such as mugs, bags, pens, balloons (anything you want!). Please speak to one of the team to discuss in more detail.

Please send your correct details to production@birchprint.co.uk and we will update your account for you. Please include your name, address, company name and the details to be amended so we can ensure that we update your proof correctly.

Yes, it is possible to change your delivery address. You can do this at the shopping basket stage when you process your items.

I’m afraid we aren’t able to edit your billing address.

There is the option for customers to pay by invoice or credit card with Web-To-Print.

I’m afraid this isn’t possible, but please email production@birchprint.co.uk if this is something you’d be interested in.